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Frequently Asked Questions

In this section you can find answers of the Company representative to frequently asked questions. If, after careful study you cannot find your answer here and need assistance, please note that you can always contact us using the customer support form.

What are the Monero Group Company's activities?
  • Monero Group is officially registered company from the United Kingdom involved in Forex trading. We also accept investments from customers across the world and use funds for our activities, sharing earnings with investors via the range of our investment plans.
Why does the company attract additional investments from private individuals?
  • Additional investments allow to increase the number of transactions executed on the currency market and have the resources for extensively researching a variety of investment options. This will have the effect of increasing the overall profitability of the company. Investors in turn will receive certain percentage of profit depending on the amount of funds invested.
In what section I can look at official documents of the company and its requisites?
  • You can find the company’s legal documents in the section 'About us.'
What do I need to start?
  • The only thing you need to do is to open your personal account. It takes only several minutes. In order to register yourself as a member of Monero Group, click on the 'Open An Account' button, fill in the registration form and press 'Register'. Once account is created, you can invest funds right away.
How much does it cost to open an account with you?
  • Opening account with us is absolutely free. There are no hidden costs and no maintenance fees.
What should I do if I can’t create an account?
  • Check your personal information in details. If everything is correct, you need to contact our support.
I can’t remember my password. How can I recover it?
  • Use a password recovery system on the page authorization.
What does the company offer?
  • Monero Group has 8 investment proposals. You can find it on the home page. Don’t forget, you can open several investment plans at the same time.
What payment options do you accept?
  • Currently we process deposits and withdrawals using PerfectMoney, Payeer, Bitcoin, ETH, DOGE, LTC, Bitoin Cash, DASH payment processors.
May I change my login data?
  • Yes. You need to log into your account first. There you can change your password by clicking the link Edit Account in the navigation menu.
May I make direct deposit from my account balance or in other words reinvest my profit?
  • Yes, you may reinvest your profit from your account balance. In order to make a deposit from your Creditfy account you need to log into your personal account and go to in 'Make Deposit' section. Once you do that you should choose desired investment plan, fill in desired amount of deposit and then select 'Deposit from Account Balance'.
How can I earn profit in Monero Group?
  • Users have the opportunity to earn profit by two ways: by opening a deposit according to the chosen investment proposal or by receiving benefits for inviting new participants.
Will I get a referral fee for the deposit made by my referral from his account balance?
  • Yes, we allow referral commissions on investments from outside processors and account balance.
How much can I earn?
  • All investment proposals are submitted on the home page. Your profit depends on your investments and involved partners.
Are there any restrictions on investing?
  • Investments are accepted in strict accordance with investment proposals. Currently we have an introductory low deposit minimum amount of $10 and going up to $50,000 which is the maximum allowed for a single deposit.
How much is the minimum amount I can withdraw?
  • Minimum withdraw is as low as 0.1$ for Perfectmoney, Payeer, and 5$ for cryptocurreny. We just hope that our customers do not bombard our system with hundreds of withdrawals in this amount as this will affect the speed of our operation. Please try to accumulate higher amounts and schedule your withdrawals properly, for us to save time and effort, and for your side to save on fees and receive your withdrawals much faster.
Can the deposit created be increased?
  • No, you cannot increase the deposit that has already been created. However, you can create an unlimited number of other deposits.
How much time does it take to receive money after withdrawal request?
  • Your withdrawal request will be processed in the fastest timeframe possible, it may take from a few hours up to 72 hours.
Do I have to request funds for withdrawal manually? If yes, then how do I do that?
  • Yes, you do. For this, please log into your account and go to Withdraw section. You will need to specify the amount you wish to receive and payment details so our processing center specialists would know where you want the money sent to.
I have problems with the withdrawal procedure. What should I do?
  • Get in touch with our customer support service. There may be technical problems with the payment system you use.
How much will I be able to earn according to the partner program?
  • Your partner reward will be 1% from every payment transferred to us by the customer you referred with a banner or referral link.
I have become a victim of fraud. What can I do now?
  • If you have found that your account has been hacked, immediately report about that to our customer support service. Please, change the password of your email and account as soon as possible. Check your computer with licensed anti-virus.
How safe is our data and personal information?
  • We work hard to ensure safety of our Clients and do our best to provide the most pleasant investment experience with our company. Your personal data are protected at the highest level, and are stored in a safe place. First of all, all confidential data are stored in an encrypted format. The information is transmitted using SSL protocol. Besides the fact that our site has been checked for weak spots and threats from users, the whole hosting is safely protected from DDoS attacks.
Havard & Associates, Third Floor Scottish Mutual House,
27-29 North Street, Hornchurch, Essex, RM11 1RS